如何確定我已經報名成功？

您會收到一封信件主旨為「檸檬酸姐姐 - 報名成功」。請到註冊會員或是付款時填寫的信箱查詢。若你遲遲沒有收到信件，請直接搜尋信件主旨，或是到促銷信件匣、廣告信件匣找尋找

付款方式有哪些？可以接受分期付款嗎？

<span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">我們可以接受信用卡一次付清、信用卡分期付款（三期、六期），ATM 匯款及7-11超商代碼繳費。

我有拿到優惠代碼，該如何使用？忘記輸入怎麼辦？

<p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">點選課程「立即購買」按鈕，在結帳前，會看到「優惠代碼」欄位。 <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">請輸入你的優惠代碼後，點選一下，即可「套用」！ <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">小提醒：優惠代碼大小寫皆需一致才可兌換。 <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;"> <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;"> <span style="-webkit-text-stroke-width:0px;caret-color:rgb(43, 46, 51);display:inline !important;float:none;font-family:-apple-system, system-ui, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">請務必確認優惠碼是否套用成功，若您發生遺忘輸入優惠碼的狀況 <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;"> <span style="-webkit-text-stroke-width:0px;caret-color:rgb(43, 46, 51);display:inline !important;float:none;font-family:-apple-system, system-ui, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">恕我們無法讓您進行退款再重新購買的動作

請問同一個商品或課程可以使用多個優惠代碼嗎？

一項商品/課程只能使一個優惠代碼

購買課程有提供發票嗎？我要報帳的話怎辦？

為了響應「環保愛地球、節能減碳」，本平台全面採用電子發票完成付款之後，ezPay 系統會立即寄送「電子發票開立通知」至你的聯絡信箱，你可以點選信件中的【發票明細】自行下載列印發票若您有報帳需求，結帳時請在「發票類型」選擇「企業用戶」，並於下方欄位輸入「抬頭」與「統一編號」，完成結帳後發票將寄至您的信箱，寄件人為 ezPay電子發票結帳後若沒收到 ezPay 的 Eamil，請聯繫客服信箱 hi@mcartnote.com 免費商品不提供發票

海外學員可否購買跟觀看課程？

<p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">可以！歡迎各地學員一同來上課，付款方式請選擇信用卡。 <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">根據平台方的經驗，多數海外學員應該都可以正常觀看，唯身處中國的學員，無法做完全保證如果擔心因網路連線問題，無法觀看課程，可以先點選免費課程【迷你教學】2 種筆刷畫出 4 種風格測試喔！

選擇 ATM / 超商付費方式，卻忘記去繳款，該怎麼辦？

<p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">逾期未繳款，訂單系統將自動判定為「已失效」，將不具任何效益。 <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">提醒你，請務必在繳費期限內完成繳費，避免造成繳費期限已過，而失去當時優惠價格的情形發生

錄播課程（即預錄好的影片課程）購買後可以退費嗎？

為保障學員與講師雙方權益，本平台錄播課統一適用以下退費政策。若您有退費需求，符合退費資格的情況下，可以依照本「退費政策」與「退費申請與流程」相關規範進行退費申請提醒您：本平台之錄播課程屬於「非以有形媒介提供之數位內容」，您一經取得課程觀看權限（視為開課），即已完成服務內容提供。一但您完成購買，即視為了解並同意取得觀看權限後即不適用根據《消費者保護法》第19條第1項解除契約之權利，並依本「退費政策」及「退費申請與流程」辦理錄播課退費政策：一、課程正式開課前購買課程（含募資中與募資成功）開課前提出申請，可退回 100% 結帳金額全額開課時間以課程頁面中的「課程資訊」為準二、課程正式開課後購買課程如果於課程已開課後進行購買，申請退費需同時符合以下兩項條件：上課進度未超過 3% 符合下列其中一項時間範圍：購買日起 7 天內（含）申請，可退回 100% 結帳全額費用購買日起第 8～14 天（含）申請，可退回結帳金額的 30% 購買日起超過 15 天（含），恕不受理退費

直播課程購買後可以退費嗎？

<span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-family:system-ui, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:break-spaces;widows:2;word-spacing:0px;">退費請最遲於直播日（不含當日）前 1 日中午 12:00 前正式來信 hi@mcartnote.com <span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-family:system-ui, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:break-spaces;widows:2;word-spacing:0px;"> 提出申請，收到後將有專人為您處理 <span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-family:system-ui, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:break-spaces;widows:2;word-spacing:0px;">直播結束後 <span style="-webkit-text-stroke-width:0px;border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;caret-color:rgb(43, 46, 51);float:none;font-family:-apple-system, system-ui, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">根據〈通訊交易解除權合理例外情事適用準則〉， <span style="-webkit-text-stroke-width:0px;border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;caret-color:rgb(43, 46, 51);float:none;font-family:-apple-system, system-ui, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-decoration:none;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">凡 <span style="-webkit-text-stroke-width:0px;border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;caret-color:rgb(43, 46, 51);float:none;font-family:-apple-system, system-ui, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">報名購買後不適用鑑賞期，恕不接受退課、退費、換課之申請，敬請見諒

數位下載商品購買後可以退費嗎？

<span style="border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;font-family:"Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Noto Color Emoji", "Segoe UI Symbol", "Android Emoji", EmojiSymbols;font-size:1em;line-height:1em;overflow-wrap:break-word;white-space:nowrap;" role="img" aria-label="🙏🏼">因Notion模板、數位筆刷、電子書等屬「數位產品」，依據《通訊交易解除權合理例外情事適用準則》非實體產品並無鑑賞期，恕無法接受退費，請確認購買再下單

教練課購買後可以退費嗎？

由於教練課為客製化教學內容，退費辦法將依課程進度而有所不同若您想了解請來信客服信箱 hi@mcartnote.com，將由專人為您說明

請問退費的申請方式與流程？

一、如何申請退費請來信 hi@mcartnote.com ，提供課程名稱、購買使用的 email，並提供退費原因退費申請將以前述退費政策、「檸檬酸姐姐」課程後台顯示之課程進度與交易記錄為依據，進行審核，審核完成後將 email 通知完成退費後，ezPay 會寄送「發票折讓通知」到您的聯絡信箱二、退費程序說明收到退費申請並通過審核後即進入退款流程退費流程需要作業時間，預計最晚 14 個工作天完成退費相關流程；如您對退費流程有任何疑義，可來信 hi@mcartnote.com ，我們將於客服時間內盡快回覆處理退刷金額並不一定會顯示在當期帳單：如果退費時間超過信用卡帳單結帳日，該筆退刷金額則會出現在下一期帳單中。如急需確認退刷款項，請與發卡銀行聯繫確認三、退費方式將依照學員的付款方式分別辦理：若學員以信用卡付款：以退刷方式退費若學員以 ATM 付款 / 超商付款：以匯款方式退費。（匯款退費需提供學員本人之銀行名稱、分行名稱、帳號、戶名）

購買成功後，我該如何觀看課程？

<span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">購買課程、付款成功之後，你的上課權限就直接開通囉！ <span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">你可以使用電腦、手機及平板裝置觀看。 <strong style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;letter-spacing:normal;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">購課後，觀課方式如下：請前往學院網站右上方點選「登入」確認登入後，到「我的購買」，點選「我的課程」，找到你購買的課程即可觀看課程 <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">如果你購買的線上課程，是「預購課程」，需等待課程正式開課、影片上架後，方可看到課程。 <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">（開課詳情，請見課程介紹頁面說明）

課程有觀看期限嗎？

【直播課】依個課程規劃而定，詳請見該課程頁面的說明【錄播課】 <span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">購買課程後，2 年內不受時間及地點限制，皆可無限次數、重複觀看內容！如未來課程有任何更新，都可以持續學習，不用再額外付費。

我該如何調整影片的播放速度？

<span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">你可以點選影片右下角齒輪按鈕，會有 0.75、正常、1.25、1.5、2 等速度可自由調整。

我該如何調整影片的影片畫質？

<p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">目前平台影片畫質提供1080p、720p、360p、270p 可供選擇。 <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">使用電腦裝置：Chrome、Edge,、Firefox、IE 等網頁瀏覽器，可點選影片右下角齒輪按鈕調整畫質。 <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">使用行動裝置（IOS／Android），會自動根據你所處的網路環境網速調整畫質，無法手動調整。

為什麼我的帳號註冊後，沒有收到認證信件？

<p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">通常帳號註冊後，會立刻收到一封，由系統自動發送的「驗證電子信箱通知信」。 <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">建議可先到垃圾郵件，或「促銷類別」做進一步確認，你也可來信至 misscitricacid@gmail.com ，將有專人為你處理。

忘記帳戶密碼怎麼辦？

<p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">Step 1：請到 Teachify 學院，點擊右上方「登入」按鈕，到學院登入頁面。 <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, "system-ui", "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-line;widows:2;word-spacing:0px;">Step 2：進入登入頁面，網頁拉至最下方，應可看到「忘記密碼？」連結，輸入你原本註冊的 Email，點選「傳送重設連結」，系統將自動寄「密碼重設驗證信」到你的 Email 帳戶，按提示操作即可。